Privacy Policy

1. Information We Collect

We may collect personal information when you browse our website, enquire about a holiday, submit a booking form, contact us, or request assistance. This may include your name, email address, phone number, travel dates, destination preferences, passport or ID details when needed for bookings, payment information, and any other information you voluntarily provide.

We also collect non-personal data such as browser type, device, IP address, pages visited, time spent on the website, and referral sources to improve our website experience and platform performance.

2. How We Use Your Information

• To respond to your travel enquiries and provide itinerary support.
• To process bookings, payments, confirmations, and trip updates.
• To personalize your holiday experience and recommend destinations.
• To contact you about your trip, offers, policy changes, or customer support.
• To improve website performance, analytics, and service quality.
• To comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell your personal data. We may share information with trusted partners only when necessary to deliver services, such as hotels, transport providers, sightseeing operators, payment gateway partners, or customer support vendors. These partners are required to protect your information and use it only for the purposes we have authorized.

We may also share information when required by law, court order, or to protect the rights, safety, and security of our customers, employees, or the public.

4. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to understand user behavior, remember preferences, improve performance, and optimize marketing campaigns. You can disable cookies through your browser settings, although some parts of the website may not function fully as intended.

5. Booking and Payment Security

We take reasonable technical and organizational measures to protect your personal and payment information from unauthorized access, misuse, disclosure, or loss. Payment processing is handled through secure gateways where applicable. However, no system is completely immune to risk, and we encourage users to protect their credentials.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it.

7. Your Rights

Depending on applicable law, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also object to certain processing or request restrictions on how your information is used.

To exercise these rights, please contact us using the details below.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in services, regulations, or industry practices. Any changes will be posted on this page with the updated effective date.